imPrintXYour account, and getting help
Settings, sessions, and how to reach a person.
2 min read
Account menu
The round badge with your initials, top right of the app: Account Profile, Manage Pages on a multi-page set, and Sign Out. To replay the guided walkthrough over the demo plan, open /?tour=1 (or "Watch it instead" on the help home page) — it runs on the live app any time you want it.
Settings
The gear at the bottom of the left rail. Your details, your branding on the title block, and the app's defaults.
Seats are people, not machines
A seat is one signed-in session at a time. Moving between your laptop and the office desktop is fine; two people sharing one login is what the seat count limits.
Getting help, and reaching a person
The "Need help?" widget in the corner of the help, pricing and payment pages answers straight away, and it works signed out: it is an assistant that can read your own plan and invoices (never anyone else's) and explain them, and every conversation is kept for us to read. It cannot change anything on an account. To reach a person — a refund, a stuck payment, a drawing doing something it should not — write to the address on the terms and privacy pages; a person reads it.